Patients, PLEASE READ....
If you’re thinking of calling your GP practice please remember this -
- We can’t do prescriptions early or give you more just in case - the pharmacies are struggling already, you don’t want the pharmacies to be like the supermarkets.
- We can’t give you an inhaler even though you had one 5 years ago when you had a bad cough - just in case - I know it’s scary but lots of people really really need these inhalers and if you get one just in case they might not be able to get one that they really need!
- We cant give you paracetamol on prescription just because you can’t buy it over the counter.
- We can’t advise you whether you should or shouldn’t self-isolate if you are at risk, we have 3,000 patients - please follow the guidance I know it’s not perfect but we don’t have anything else we can tell you.
- If you are due to have a routine appointment and we tell you it’s cancelled, try and understand the unprecedented strain we are trying to get through
- We are not able to help with requests for online shopping slots or centrally issued food parcels.
Please be aware that when you are calling about these issues you may be taking away a call from a patient who needs medical attention, and if you are struggling to get through then it could be these types of calls that are stopping you from getting medical attention.
Please don’t be rude to your GP staff when they can’t do these things because remember we will still make sure you get the medication you NEED and we will still provide the best possible care - over the phone or face to face if absolutely necessary!
Every single person who sets foot in a healthcare setting from now on, is sadly entering a high risk environment, why would you put yourself at risk?
Remember all NHS staff are doing this to help keep you safe and to keep our staff safe so that we can remain open for you and be able to offer you health care when you need it.
Coronavirus Update on actions by your Practice - Wednesday 18th March 2020.
We have made the decision to lock the practice doors at this current time, this includes St Breward Surgery and Delabole Surgery. However, this does not mean that the practice is closed..We are taking the following measures for your protection and in order to make sure we are still able to offer you the best services we can:
1. When you call the practice you will be asked if you have any symptoms, such as fever/high temperature, or a cough. Please be very honest about this and don't take any chances with your health or others.
2. All patients that call in will be offered a telephone call with the GP if required - Please give our receptionist as much detail as possible. Following the telephone call the GP will then decide if a face to face appointment is clinically necessary.
3. If you have an appointment booked with the nurse then this may be cancelled if not immediately needed. If the appointment is clinically necessary then you will be called prior to your appointment and asked if you have any symptoms before you attend.
4. If you do need to come to the Practice you must knock on the door and someone will come to you. If you have to come into the practice then you will be asked again about symptoms and also someone will take your temperature to make sure it is safe for you to come in.
5. If you need a repeat prescription then please post it through the letterbox and this will be actioned. If you have a query regarding your prescription or a special request then please attach a note or call the practice.
PLEASE NOTE: DUE TO AN INCREASED DEMAND ON THEIR SERVICES - BOOTS IN CAMELFORD ARE ASKING YOU TO ALLOW AT LEAST 72 hrs BEFORE YOU COLLECT YOUR PRESCRIPTION. THEY ARE PRIORITISING URGENT PRESCRIPTIONS FIRST.
If you have any further queries then please do get in touch...
Coronavirus Update on actions by your practice.
From today, Monday 16th March 2020, we will be calling all patients already booked to see if you have a cough, cold or fever. If you do then we will have to cancel your appointment and ask you to self isolate for 7 days. When you are symptom free you can then call and rebook your appointment with us.
If you call for an appointment we will book a telephone call with the doctor first who will assess you over the telephone and decide whether you need to be seen at the practice. Please give our reception team as much information as possible about why you need an appointment.
This measure has been put in place to protect all our patients and is the national advice.
The website will continue to update you so please do keep checking.
I wanted to pass on the advice to you that has been given to us by Public Health England regarding Coronavirus...
If you have been to an affected area in the last 14 days or have been in contact with someone who has been tested and confirmed as having coronavirus and have the following symptoms: COUGH, FEVER, or SHORTNESS of BREATH, then for your sake and others please stay at home and either call NHS 111 or go to gov.uk/coronavirus for advice.
If you do think that you are at risk then please do not come to the practice, you MUST stay at home and seek advice.
Temporary Suspension of list to all patients unless they are new to the area
Dear New Patient,
Please be aware due to circumstances outside of our control, we will be temporarily suspending registrations to our list to all patients who already have access to a local GP. This includes Dr Nash’s Camelford Practice, Bottreaux Practice in Boscastle and Port Isaac. Our list will still be open to all new patients who move to the area and do not have access to a local GP.
This decision has been supported by NHS England and has been made in order to: 1) eliminate any instability in the locality in regards to primary care services; and 2) to ensure that our practice patient list size doesn’t increase dramatically in the short term and put unrealistic pressure on one GP Practice.
If you require any additional information regarding this decision then please direct your queries to the NHS Customer Contact Centre either by telephone on 0300 311 22 33 or by email email@example.com .
I would like to take this opportunity to introduce myself. I am Amanda Tamblin and I am the new Practice Manager for Churchfield Practice.
I have spent the last few weeks on a very steep learning curve but feel like I am settling in well now and enjoying the role very much.
The best part of being a Practice Manager is talking to you, our patients, so if there is anything that I can do to help or you just want to say hello then please do get in touch!
In the meantime I , on behalf of Dr Garrod and all the team, would like to take this opportunity to wish you all a Merry Christmas and a Happy New Year.
Welcome to Dr Garrod Camelford Medical Centre
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need about all three of our practice locations. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.